Professional, cost-effective sales and customer service solutions for your business
The key to a successful call center is a strong foundation built on these three core competencies.
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Training and Tactics
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Statistics and Analysis
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Technology
We pride ourselves on having an experienced tenured management team. All floor managers are promoted from within to ensure they are instilled with our tried-and-true methods of designing a successful campaign.
Our organization tracks all calls and sales data in order to evaluate performance, on even an hourly basis. We will implement changes to staffing, call routing, queuing, etc. to maintain the highest output per hour for your campaigns.
Leveraging the latest technology, we are able to move quickly
when setting up your campaigns. Our systems can scale,
monitor, and track your campaigns to increase your
opportunity for success. By using our own custom-built Phone
Exchange Servers, we are able to minimize our Telecom costs
and pass the savings on to you.
weChatting.com Call Center provides the full spectrum of
customer service and sales solutions. With our experience, we
can help new companies get established quickly and help
seasoned companies boost their profitability and customer
satisfaction.
Sales
Our sales agents are of the highest caliber-we hire the same
quality staff you would place in your own office, to ensure
consistency and outstanding service.
At weChatting.com Call Center, we have built our sales
management team by promoting talent from within, resulting in a strong, reliable foundation of experienced agents who are trained to deliver exceptional results.
A dedicated team of sales agents will handle your account, working closely with you to ensure our thorough knowledge of your product or service offering. When your customers contact us for support, they will always feel like they've reached a member of your team.
As a business, you need to watch your bottom line. That's why we offer substantial savings and cost-effective solutions for companies of all sizes. Our sales center services help you reduce turnover, lower employee overhead costs, and more.
For small businesses, we can provide a full sales staff for a fraction of the cost of hiring in-house. For larger businesses, we offer supplemental overflow and backup support for spikes and busy times.
weChatting.com Call Center is highly skilled at lowering your operation costs while increasing your sales revenue-leaving you free to concentrate on your core business and client needs.
Many call centers try to improve their perceived performance by concealing important performance metrics, such as short calls and key abandonment information. At weChatting.com Call Center, we believe data is the key to success-and that you deserve highly detailed, real-time data for every call generated to your account. We use state-of-the-art sales reporting with full disclosure to ensure that you receive the very best service.
Your call details are as important to us as they are to you-with precise data, we're able to adjust and fine-tune our operations to improve performance and maximize results.
With a proven track record for lowering costs and increasing revenue, weChatting.com Call Center is the best destination for your potential customers' calls.
weChatting.com Customer Care
Does your business need a friendly, well-spoken voice to communicate with customers? At weChatting.com Call Center, we customize our training to suit the needs of your business. Our call center is more than just an outsourced service provider. We work diligently to understand your customers' needs and come up with the best possible solutions. Many of our clients are Internet marketers, product distributors, or provide affinity-based incentives that require a special customer service skill set.
Not only will we provide you with quality support, but we'll also obtain customer feedback to identify their pain points, determine how to mitigate the pain, and ultimately reduce your support costs. Our team works diligently to ensure that your customers receive exceptional service.
Our center is completely integrated with call-menu routing functionality in a shared environment to consistently deliver a quality experience for your callers. This allows us to direct calls to agents equipped with the skill sets to deliver first-contact resolution to your customers.
This functionality reduces your operating expenses by:
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Reducing the frequency of multiple contacts made by the same customer to resolve a single issue
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Mitigating internal or external call transfers to other departments, which will avoid keeping your customers waiting and extending call times
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Improving customer satisfaction by having the issue reach the right rep, with the right skill sets, on the first try
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Reducing charge-backs, BBB complaints, and other negative effects of poor customer service
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Feels Like Home
At weChatting.com Call Center, we deliver a personalized call center experience that blends seamlessly with your infrastructure and corporate style-so when your customers call us, it feels like they're calling you. weChatting.com Call Center offers both sales and customer service support, providing a one-stop solution for all your call center needs.
"Capital" Savings
A brick-and-mortar business has a lot to worry about: lease agreements, networking, hardware, phone systems, and more. Then there's the expense and hassle of hiring new employees, with concerns about salary, health care requirements, taxes, wage laws, and more.
When you outsource your calls to weChatting.com Call Center, we take care of the employee end for you. You pay only for the services you receive, without the added expenses or problems. Contact us today to learn more about how we can streamline your call center needs and give you the freedom to focus on your business.